The no complaining rule: positive ways to deal with negativity at work by Jon Gordon pdf

A Simple Rule Is Having a Big Impact

I didn’t invent the rule. I discovered it—at a small, fast-growing, highly successful company that implements simple practices with extraordinary’ results.

One day I was having lunch with my friend and client Dwight Cooper, a tall, thin, mild-mannered former basketball player and coach who had spent the last 10 years building and growing a company he cofounded into one of the leading nurse staffing companies in the world. Dwight’s company, PPR, was named one of Inc. magazine’s Fastest Growing Companies several times, but on this day PPR was named one of the best places to work in Florida and he was sharing a few reasons why.

Dwight told me about a book he had read that dealt with jerks and energy vampires (negative people) in the workplace. But after reading and reflecting on the book, he realized that when it comes to building a positive, high-performing work environment, there was a much more subtle and far more dangerous problem than jerks. It was complaining and more subtle forms of negativity, and he knew he needed a solution.

Dwight compared jerks to a kind of topical skin cancer. They don’t hide. They stand right in front of you and say, “Here I am.” As a result you can easily and quickly remove them. Far more dangerous is the kind of cancer that is subtle and inside your body. It grows hidden beneath the surface, sometimes slow, sometimes fast, but either way, if not caught, it eventually spreads to the point where it can and will destroy the body.

Complaining and negativity are this kind of cancer to an organization, and Dwight had seen it ruin far too many. He was determined not to become another statistic and The No Complaining Rule was born.

Always remember to choose the Positive Road
-Jon Gordon

Contents

Introduction

1 Hope
2 On Fire
3 Morale
4 The Phone Call
5 The Real Problem
6 Traffic
7 The Talk
8 The Cost of Negativity
9 It Could Be Worse
10 Cancer
11 The Positive Road
12 The Complaining Fast
13 Three No Complaining Tools
14 No News Is Good News
15 Fundamentals of Prosperity
16 The Bloggers
17 The Yard Guy
18 Friday
19 The Meeting
20 Positive Principles
21 Questions
22 More Traffic
23 Sunday
24 Monday
25 Hope Shares the No Complaining Rule
26 The Rollout
27 Play to Win
28 Hope Receives the News
29 Six Months Later
30 It’s All Good
31 No Complaining Rule Action Plan

Also by Jon Gordon…

Language: English
Format: PDF
Pages: 178
Size: 1.67 Mb
Free download ebook The no complaining rule: positive ways to deal with negativity at work by Jon Gordon 
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